Introducing Iliana IT Services: 

Your Trusted IT Sales Outsourcing Partner.

Are you an IT company, seeking to expand your client base, increase revenue, and boost your sales performance? Look no further than Iliana IT Services, the leading IT sales outsourcing agency, dedicated to helping tech businesses achieve their sales objectives. 

At Iliana IT Services, we understand the unique challenges and opportunities in the ever-evolving IT industry. Our team of experienced sales professionals specializes in IT sales, equipped with deep industry knowledge and a proven track record of driving results. By partnering with us, you gain access to a dynamic sales force that can take your business to new heights. 

We do not intentionally attempt to solicit, collect or receive information from children under 16.

Iliana IT Services will take all reasonable steps to protect user’s personal data from misuse and keep it secure. This document sets out the policies and procedures that Iliana IT Services has put in place to comply with applicable data protection principles, mainly EU General Data Protection Regulation (EU) 2016/679 (“GDPR”).

You can enjoy and browse this website without giving us your personal data or providing your consent. There is a minimum personal data necessary in order to communicate with you and provide you with information about services Iliana IT Services provides and subscribe to our newsletters.

The controller of your personal data (hereinafter the “Controller”) is - Iliana IT Services, with which you have concluded or are in process of concluding a contractual agreement.

2.2. Controller’s contact details.

“Iliana IT Services” PLTD

address located at : Republic of Bulgaria, Sofia, quarter ''Strelbishte" № 18А, 

email: petya@ilianaitservices.com

website: www.ilianaitservices.com

3. PERSONAL DATA.

In this policy, personal data means any information relating to an identified or identifiable natural person, an identifiable natural person is one who can be identified, directly or indirectly (together with other information that is reasonably likely to come into Iliana IT Services possession), in particular by reference to an identifier such as a name, an identification number, a location data, an online identifier or an email address or a telephone number.

4. PURPOSE OF PROCESSING PERSONAL DATA.

We use personal data you provide to us, or we acquire from other sources for the purpose of providing our services and responding to your queries. In order to provide our services to you, it is essential that we are able to collect and use the information as described in this Policy.

If you do not provide personal data to us you will not be able to benefit from the services offered by Iliana IT Services.

We use collected information for following purposes:

lCommunications with you as our user and providing you information such as newsletters and career advisory. Based on Iliana IT Services legitimate interest, art.6 par.1f GDPR. In case we are contacted by you via our website or other way, we may process your name, contact details, geographic location and/or other information provided to us by you to enable us to answer any questions or queries and communicate with you.

lBusiness Relations. Based on Iliana IT Services legitimate interest, art.6 par.1f GDPR. Shall you be a representative of our current or potential client, vendor, supplier or contractor we may process your full name, contact details, position, company you represent, activities in relation of sales or procurement process, data on the communication and internal notes to develop and maintain business relationship, to provide you with the status and details about our works and services and to organize approval, processing and signing of contracts, acts, invoices and other contractual documentation.

lMarketing, promotion, public relation. Based on your consent, art.6 par.1a GDPR. Direct marketing and/or promotional efforts by or on behalf of Iliana IT Services may include providing you with specific information that you have requested online or providing more general information about other Iliana IT Services offerings.  When we collect personal data for direct marketing or promotional purposes, we offer you appropriate choices regarding the use of your personal data.

lLegal defence. Establishment, exercise or defence of legal claims, including archiving for evidence purposes, in exercise of the legitimate interests pursued of the Controller (Art. 6 (1)(f) GDPR). Iliana IT Services processes personal data of Suppliers and Supplier’s personnel for the purposes of evidencing actual performance, non-compliances and incidents as to document the Contract fulfilment in case of potential business and/or legal escalations and litigations.

lReporting. Generate internal reports and create aggregate and statistical data about the Contract performance. Based on Iliana IT Services legitimate interest, art.6 par.1f GDPR or based on your consent, art.6 par.1a GDPR.

On the basis of your personal data, the Controller shall not take automated decisions regarding you, including decisions resulting from profiling.

5. HOW DO WE PROTECT YOUR INFORMATION.

We do not use vulnerability scanning and/or scanning to PCI standards. We only provide articles and information. We never ask for credit card numbers.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

6. CATEGORIES OF PERSONAL DATA.

We may collect, store and use following categories of personal data:

lBasic personal data: name, e-mail address, telephone number, address, profiles on social media;

lVisual representation: photos, video recordings and other visual representations, public profiles on social media;

lPersonal data which you have shared with the Controller or other controller, or which has manifestly been made public by you;

lAny other information or personal data that you choose to reveal to us.

7. SOURCES OF DATA.

We may collect personal data from:

lYou: all information you provide to us when you are submitting your CV, registering and creating an account to become Iliana IT Services candidate or user, applying for a job by filling in forms, subscribing to our email notifications and/or newsletters, performing personal, audio or video interviews / communication;

lOther controllers: information you provide to other controllers, whether members of Iliana IT Services or our clients or suppliers which is shared with the Controller to the extend permitted by applicable laws or specific consents;

lReferral: if someone referred you for the potential employment or cooperation;

lOpen sources, such as job boards, online search engines, address and phone registers, media archives, social media, business relationships, property recordings, etc.

lEmail & web-based communication: Information that is contained in any communication that you send to Iliana IT Services through an email or Iliana IT Services websites;

8. DISCLOSURE OF INFORMATION TO THIRD PARTIES.

Your personal data may be disclosed to our advisors, legal councils, consultants, supervisory authorities or state administration to the extent that is required to do so by law, in relation to our contractual or legal obligations, an ongoing or prospective legal proceedings or in order to establish or defend our legal rights.

Your personnel data may be disclosed also to service providers Controller uses to procure services, such as accounting, consulting, marketing or IT system administration. These suppliers process personal data based on Controller’s request as processors of personal data and are bound with same protection of your personal data based on legal or contractual grounds as in Iliana IT Services

The Controller may transfer your data to a third country (outside the European Economic Area) or to an international organisation. Such processing will be conducted on the basis of the Standard Contractual Clauses adopted by the European Commission, available at the website of the Official Journal of the European Union (https://eur-lex.europa.eu).

9. YOUR RIGHTS

You as user and natural person (data subject) have following rights which are provided by the European Union’s General Data Protection Regulation and legislation in local countries.

Right for Information. Natural person must be informed immediately about the processing and his or her rights when collecting data.

Right of Access. Natural person may request confirmation as to whether personal data concerning them is being processed. If this is the case, the controller must provide a copy of all personal data, including information on the purposes of processing, duration of storage, origin and transfer of data to a third country or to an international organisation. When you registered via our web site and you create your profile you may access, consult, modify or delete your personal data right in created profile or by contacting us on email address: email:.petya@ilianaitservices.com

Right to Erasure (to be forgotten). Natural person have right to request that Iliana IT Services erase that their personal data, subject to certain exception. Natural person has right to withdraw consent on which processing is based. Organisations are required not to hold data for any longer than absolutely necessary, and not to change the use of the data from the purpose for which it was originally collected, while – at the same time – they must delete any data at the request of the data subject.

Right to Rectification. A data subject can obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her.

Right to Restriction of Processing. Under certain circumstances, a data subject can obtain from the controller restriction of processing of his or her personal data.

Right to Data Portability. In the future, users will have the right to transfer data, which they have provided, to another application, for example, from one social network to another. The controller must provide this data in a “structured, commonly used and machine-readable format”. This should make it easier for users to change providers without losing data. However, it is not yet clear how this will be technically implemented.

Right to Object. Users have the right to object at any time to the processing of their personal data. You may also request that the Iliana IT Services cease using your data for direct marketing purposes.

Right to Consult. You have right to consult, modify or delete your personal data by contacting us on the email address as follows: petya@ilianaitservices.com 

Right to lodge a complaint. You have right to lodge a complaint with the data protection authority if you have concerns about how processes yo Iliana IT Services ur personal data.

Please ensure that you exercise your rights wisely and note that abuse of rights may entail your liability.

10. RETENTION OF PERSONAL DATA.

We keep your personal information that we are processing in compliance with GDPR Art. 6 (1) a based on your given consent or Art 6(1) b if necessary for the performance of a contract or Art 6 (1) e or if processing necessary for the performance of a task carried out in the public interest or in exercise of official authority and for Art.6 par.(1)f legitimate interest for unlimited period of time (or until the consent is withdrawn), unless otherwise prescribed by applicable legal requirements and presuming that it is necessary for the purpose of processing.

Retention periods can vary significantly based on the type of information and how it is used. Our retention periods are based on criteria that include legally mandated retention periods, pending or potential litigation, our intellectual property or ownership rights, contract requirements, operational directives and historical archiving.

If your consent is not provided to us onto data processing or it is withdrawn, we will store only minimum data about you (full name, contact details, our references and notes) for the statistics and reporting purposes or to the extent justified on another legal grounds such as our legitimate interests.

11. PERSONAL DATA AND WEBSITE SECURITY.

We take appropriate steps such as various physical, electronic and managerial measures to safeguard and maintain the security of information and personal data collected, used or transferred via Iliana IT Services websites from loss, misuse, alteration or destruction.

We restrict access to your personal data in our database to these employees for whom it is necessary to know that information to provide services or benefits to you or perform their duties. Also, we train our employees about the importance of confidentiality and maintain the privacy and security of your information and general data protection.

If any personal data incident or leak occurs we are committed to do everything possible to eliminate it and to assess a level of risk connected with leak according to our Information Security Policy and Data Breach Policy. If it is found out that the leak may lead to physical, material or non-material damage for you we will contact you without any undue delay unless the law provides otherwise. All further steps will be taken in full cooperation with the local supervising authority.

Since the Internet is opened and unsecured system, please be aware that Iliana IT Services cannot be responsible for the security transmissions of the personal data over the Internet. You are responsible for keeping your username and password secret.

12. AMENDMENTS.

This Privacy policy will be updated accordingly to any adopted change or update of procedures or policies related to personal data protection. We reserve the right to amend the Privacy Policy and terms of use at any time, for any reason, without notice to you, other than the posting of the amended documents at this website. Any changes will be posted on this page so that you are always aware of our policies.

12. QUESTIONS, CONCERN AND COMPLAINTS.

If you have any questions regarding your personal information, or you have concerns or complaints regarding this topic, or you wish to update or correct your personal data, please feel free to contact us via email on email: petya@ilianaitservices.com

If you wish that we do not use the information you provided to us, please send us an email to: email: petya@ilianaitservices.com

13. COOKIES ON ILIANA IT SERVICES SITE.

Cookies. Cookies are small files saved into your computer when you use a particular website, which has no memory with this technology being disabled. These pieces of information usually serve as a basis for the page maintenance in order to improve the user experience. Further, they assure that the site is functioning properly (e.g. an access to your Iliana IT Services account works smoothly). Remembering your language preferences, helping you fill out forms, learning you are logged in and subsequently adjusting the site accordingly are just some of the features cookies are essential for.

Types of cookies. Generally, there are two types of cookies webpages use – the session and the permanent type. The latter is saved directly into your device and for instance helps remember your login information or stops the page from logging you out after you close a tab or browser (it depends on your settings there as well). The other type is usually deleted after closing the window or browser and serves for the site to remember your movements, so that e.g. it gives you suggestions for terms you have already searched for during your visit.

Please note: Although most web browsers enable users to adjust the use of cookies, forbidding the webpage to use them may complicate your experience on the site. With your voluntary use of our webpage, it is assumed you are familiar with the cookie files being stored and give us your permission to use them for features such as those stated above.

This website may include hyperlinks to and details of third party websites. We have no control over and we are not responsible for the privacy policies and practices of third parties. Upon linking to a third-party website, you shall inform yourself of the privacy and cookies policy of such third-party websites.

This privacy policy is effective as of 

15. FOR HOW LONG THE DATA WILL BE STORED.

Iliana IT Services retains personal data for as long as necessary to provide the services and the feedback you have requested, or for other essential purposes, such as complying with our legal obligations, enforcing our agreements. Because these needs can vary for different data types, actual retention periods may vary. The criteria used to determine the retention periods include: 

n Is the personal data of a sensitive type? If so, a shortened retention time would generally be appropriate, which amounts to up to five years. Is Iliana IT Services subject to a legal, contractual, or similar obligation to retain the data? 

n Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation.

16. HOW WE CHANGE THIS PRIVACY POLICY. 

We will update this privacy statement when necessary to amend its terms or reflect customer feedback. When we post changes to this statement, we will revise the "last updated" date at the top of the statement. If there are material changes to the statement, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. How to Contact Us If you have a privacy concern, complaint, or question to Data Protection Officer, please email us at petya@ilianaitservices.com. We will respond within 30 days.

TERMS AND CONDITIONS

 1. OverviewThe following are terms of a legal agreement between you and Iliana IT Services. By accessing, browsing, or using this Web site, you acknowledge that you have read, understood, and agree to be bound by these terms and to comply with all applicable laws and regulations, including export and re-export control laws and regulations. If you do not agree to these terms, please do not use this Web site. Iliana IT Services may, without notice to you, at any time revise these Terms of Use and any other information contained in this Web site by updating this posting. Iliana IT Services may also make improvements or changes in the products, services, or programs described in this site at any time without notice.2. General.Products and specifications discussed in this document may reflect future versions and are subject to change by Iliana IT Services without notice. This Web site contains proprietary notices and copyright information, the terms of which must be observed and followed. This site and all content in this site may not be copied, reproduced, republished, uploaded, posted, transmitted, distributed, or used for the creation of derivative works, except that Iliana IT Servicesgrants you non-exclusive, non-transferable, limited permission to access and display the Web pages within this site, solely on your computer and for your personal, non-commercial use of this Web site. This permission is conditioned on your not modifying the content displayed on this site, your keeping intact all copyright, trademark, and other proprietary notices, and your acceptance of any terms, conditions, and notices accompanying the content or otherwise set forth in this site. Notwithstanding the foregoing, any software and other materials that are made available for downloading, access, or other use from this site with their own license terms, conditions, and notices will be governed by such terms, conditions, and notices. Your failure to comply with the terms, conditions, and notices on this site will result in automatic termination of any rights granted to you, without prior notice, and you must immediately destroy all copies of downloaded materials in your possession or control. Except for the limited permission in the preceding paragraph, Iliana IT Servicesdoes not grant you any express or implied rights or licenses under any patents, trademarks, copyrights, or other proprietary or intellectual property rights. You may not mirror any of the content from this site on another Web site or in any other media.3. Certain disclaimersInformation on this Web site is not promised or guaranteed to be correct, current, or complete, and this site may contain technical inaccuracies or typographical errors. Iliana IT Servicesassumes no responsibility (and expressly disclaims responsibility) for updating this site to keep information current or to ensure the accuracy or completeness of any posted information. Accordingly, you should confirm the accuracy and completeness of all posted information before making any decision related to any services, products, or other matters described in this site. Iliana IT Servicesprovides no assurances that any reported problems will be resolved by Iliana IT Services, even if Iliana IT Services elects to provide information with the goal of addressing a problem.4. Confidential informationIliana IT Services does not want to receive confidential or proprietary information from you through our Web site. Please note that any information or material sent to Iliana IT Services will be deemed NOT to be confidential. By sending Iliana IT Services any information or material, you grant Iliana IT Servicesan unrestricted, irrevocable license to copy, reproduce, publish, upload, post, transmit, distribute, publicly display, perform, modify, create derivative works from, and otherwise freely use, those materials or information. You also agree that Iliana IT Services is free to use any ideas, concepts, know-how, or techniques that you send us for any purpose. However, we will not release your name or otherwise publicize the fact that you submitted materials or other information to us unless: (a) we obtain your permission to use your name; or (b) we first notify you that the materials or other information you submit to a particular part of this site will be published or otherwise used with your name on it; or (c) we are required to do so by law. Personally-identifiable information that you submit to Iliana IT Services for the purpose of receiving products or services will be handled in accordance with our privacy policies. Please see the tab entitled for information regarding Iliana IT Services privacy policies.5. Business relationshipsThis Web site may provide links or references to non- Iliana IT ServicesWeb sites and resources. Iliana IT Services makes no representations, warranties, or other commitments whatsoever about any non- Iliana IT ServicesWeb sites or third-party resources that may be referenced, accessible from, or linked to any Iliana IT Services site. A link to a non- Iliana IT ServicesWeb site does not mean that Iliana IT Services endorses the content or use of such Web site or its owner. In addition, Iliana IT Services is not a party to or responsible for any transactions you may enter into with third parties, even if you learn of such parties (or use a link to such parties) from an Iliana IT Services site. Accordingly, you acknowledge and agree that Iliana IT Services is not responsible for the availability of such external sites or resources, and is not responsible or liable for any content, services, products, or other materials on or available from those sites or resources. When you access a non- Iliana IT ServicesWeb site, even one that may contain the Iliana IT Services -logo, please understand that it is independent from Iliana IT Services, and that Iliana IT Servicesdoes not control the content on that Web site. It is up to you to take precautions to protect yourself from viruses, worms, trojan horses, and other potentially destructive programs, and to protect your information as you deem appropriate.6. TranslationsCertain text in this Web site may be made available in languages other than English. Text may be translated by a person or solely by computer software with no human intervention or review. These translations are provided as a convenience to you, and Iliana IT Servicesmakes no representations or commitments regarding the accuracy or completeness of the translation, whether or not computer-generated or performed by a person.